1) Information We Collect

A. Information You Provide

• Contact details (such as name, phone number, email address).
• Service details (such as service address, vehicle information, photos you submit, and description of the issue).
• Communication content (messages, emails, call notes, or chat submissions).

B. Information Collected Automatically

• Device and usage data (IP address, browser type, pages viewed, time on site, referring/exit pages).
• Approximate location (derived from IP address; not precise GPS unless you explicitly allow it on your device).
• Cookies and similar technologies (see Section 6).

C. Information from Third Parties

• Advertising and analytics partners (e.g., Google Analytics/Ads, Meta) may provide aggregated or event-based information related to ad performance.
• Maps providers (e.g., embedded maps) may collect information under their own policies.

2) How We Use Information

We may use information to:

• Provide quotes, schedule service, and perform requested work.
• Respond to inquiries and provide customer support.
• Send service-related communications (appointment updates, confirmations, follow-ups).
• Improve our Site, services, and user experience.
• Measure and improve marketing effectiveness (analytics and advertising).
• Protect against fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our policies.

3) How We Share Information

We do not sell your personal information. We may share information as follows:

• Service providers (hosting, analytics, marketing, communications tools) that help operate our business.
  They may access information only to perform services for us and must protect it.
• Business operations (for example, coordinating a service visit or responding to a request that requires a subcontractor).
  We share only what is necessary to fulfill the service.
• Legal and safety if required by law, subpoena, or to protect rights, safety, and security.
• Business transfers if we undergo a merger, acquisition, or sale of assets (information may be transferred as part of the transaction).

4) Text Messages and Phone Calls

If you call or text us, we may use your phone number to respond, schedule service, and send service-related messages.
Message and data rates may apply depending on your carrier. You can request to stop non-essential texts by replying “STOP”
(where applicable) or contacting us.

5) Data Retention

We retain information as long as needed for business, legal, tax, warranty, and customer-support purposes.
Retention periods vary depending on the type of data and why it is collected.

6) Cookies, Analytics, and Advertising

We may use cookies and similar technologies to operate the Site, understand usage, and improve marketing performance.
These technologies may collect information such as your device identifiers, browsing behavior, and interactions with ads.

Managing Cookies

• You can control cookies through your browser settings (block, delete, or limit cookies).
• Some Site features may not function properly if cookies are disabled.

Do Not Track

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard, we do not respond to
all Do Not Track signals.

7) Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, or information about how we handle data.
To make a request, contact us using the information below. We may verify your request before responding.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information.
However, no online system can be guaranteed 100% secure.

9) Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, contact us so we can take appropriate action.

10) Third-Party Links and Services

Our Site may contain links to third-party websites and services (such as maps, review platforms, or social media).
Their privacy practices are governed by their own policies, not this one.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above indicates when it was last updated.
Continued use of the Site after changes means you accept the updated policy.

12) Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us: